Refund Policy

1. Try before you buy

Every masterclass lets you watch its first lesson free, with an account and no card. The full syllabus, the faculty and what you will build are on each masterclass page. Please use them to decide before you pay.

2. Your right of withdrawal

If you buy as a consumer in the European Union, you normally have 14 days to withdraw from an online purchase. For digital content that right ends when the content is supplied, provided you asked for it to start immediately and acknowledged that you lose the right of withdrawal (Directive 2011/83/EU, art. 16(m); in Italy, art. 59(1)(o) of the Consumer Code).

Our checkout asks for exactly that before you pay: you tick a box requesting immediate access and acknowledging that the sale is final. Without that acknowledgement the payment cannot be completed.

3. When we do refund

A payment is refunded in full only when the mistake is ours:

• you were charged twice for the same purchase;
• you paid, but access was never granted and we could not fix it;
• you were charged an amount different from the price shown at checkout.

Write to us with your registered email and the date of the payment. Refunds go back to the original payment method; your bank may take 5–10 business days to show them.

4. Private 1-on-1 sessions

A private session is time a professor holds for you, so it follows its own rule, which you also accept at checkout: cancel more than 24 hours before the session and you are refunded in full; within 24 hours the session is charged.

5. Payment disputes

If something is wrong with a payment, please write to us first: most problems are solved within a day. If you dispute a payment with your bank instead and the dispute is decided in your favour, the access bought with that payment is closed.

6. Contact