Refund Policy
Last updated: November 17, 2024
5-Day Money-Back Guarantee
We stand behind the quality of our courses. If you're not completely satisfied with your purchase, you can request a full refund within 5 days of your purchase date—no questions asked.
1. Eligible Purchases
Our refund policy applies to all paid purchases made on the Fiscedge Academy Platform:
- Single course purchases ($10.99 each)
- All-Access Pass ($39.99 one-time payment)
- Any promotional or discounted purchases
Note: Free courses and promotional trials are not eligible for refunds as no payment was made.
2. Refund Period
You have 5 calendar days from the date of purchase to request a refund. The refund period starts from the moment your payment is confirmed by Stripe (you'll receive an email confirmation).
3. How to Request a Refund
Send a Refund Request
Email us at info@fiscedge.com with the subject line "Refund Request"
Include Required Information
Your full name, registered email, course name, and purchase date.
Confirmation & Processing
We'll confirm receipt within 24 hours and process your refund within 3-5 business days
Refund Issued
Refunds are processed to your original payment method. Bank processing may take 5-10 additional days
4. Refund Processing Time
| Refund Request Acknowledgment | Within 24 hours |
| Refund Processing (our side) | 3-5 business days |
| Bank/Card Provider Processing | 5-10 business days |
| Total Expected Time | 8-15 business days max |
5. What Happens After Refund
- Access to purchased course(s) revoked immediately
- Any earned certificates invalidated
- Downloaded materials must be deleted
- Account remains active for free courses
- You're welcome to repurchase in the future
6. Exceptions
- Requests made after 5 days
- Violations of Terms & Conditions
- Evidence of content theft or sharing
- Abuse of refund policy
- Chargebacks filed without contact
7. Chargebacks
We strongly encourage you to contact us directly before filing a chargeback. Chargebacks can take weeks to resolve and may result in account suspension.
If you've already filed one, please email info@fiscedge.com immediately to resolve it faster. For certified legal communications, use legal@pec.fiscedge.com.
8. Partial Refunds
We do not offer partial refunds for individual modules. Refunds apply to the entire purchased package (Single Course or All-Access Pass).
9. Currency & Exchange Rates
Refunds are issued in the currency of purchase. We are not responsible for exchange rate fluctuations or bank conversion fees.
10. Technical Issues
If you experience technical issues, please contact support first. We will resolve most issues within 24-48 hours and extend your refund period if needed. A refund should be a last resort.
11. Questions?
Our support team is here to help Monday - Friday, 9 AM - 6 PM CET.
Email info@fiscedge.comCertified Legal Email (PEC): legal@pec.fiscedge.com
12. Changes to This Policy: We reserve the right to update this policy at any time. Continued use constitutes acceptance.